Cookie Policy

1. Introduction

This Cookie Policy explains how ("we", "us" or "our") uses cookies and similar storage technologies on elvariancrestlodge.com (the "Website"). It should be read alongside our Privacy Policy, which describes more broadly how we collect and process personal data.

By continuing to browse the Website after being presented with our consent notice, you acknowledge that you have read and understood this policy. Where we rely on your consent to place optional cookies, those technologies remain switched off unless and until you actively accept them. You may change your preferences at any time using the controls described in Section 7 below.

2. What Are Cookies and Similar Technologies?

A cookie is a small text file that a website places on your device — computer, tablet or smartphone — when you visit. Cookies allow the website to recognise your device on subsequent visits, remember your preferences and collect information about how you interact with the site.

In addition to traditional cookies, we may use the following similar technologies, all of which are subject to the same consent rules described in this policy:

• Session storage — temporary data held in your browser that is deleted when you close the tab or window.
• Local storage — data stored in your browser that persists beyond a single session unless cleared manually.
• Pixel tags / web beacons — tiny transparent images embedded in pages or emails that can signal when content has been viewed.
• Device fingerprinting — a method of identifying a device by combining technical characteristics such as browser type, screen resolution and installed fonts.

For simplicity, all of the above are referred to collectively as "cookies" throughout this policy.

3. Categories of Cookies We Use

We group the cookies used on the Website into four categories based on their purpose. The table below summarises each category, its legal basis and whether it is active by default.

Cookies that are not strictly necessary will not be set until you provide your consent through the cookie preference centre that appears when you first visit the Website.

4. Strictly Necessary Cookies

Strictly necessary cookies are essential for the Website to function correctly. Without them, services you have requested — such as completing a reservation enquiry, navigating between pages or maintaining a secure session — cannot be provided. Because these cookies are indispensable to the operation of the site, they are placed on the basis of our legitimate interest and do not require your prior consent.

Examples of functions supported by strictly necessary cookies include:

• Maintaining your session state as you move between pages.
• Storing your cookie consent preferences so that we do not ask for them repeatedly.
• Security and fraud-prevention measures that protect both visitors and the Website.
• Load balancing to ensure consistent performance across our servers.

Even within this category, we aim to minimise the data collected to what is strictly required for each function.

5. Functional Cookies

Functional cookies allow the Website to remember choices you make and to provide enhanced, personalised features. They are not essential to using the Website but can make your experience more convenient and tailored to your preferences.

Functional cookies may be used to:

• Remember your preferred language or region settings.
• Pre-populate search fields with details from a previous visit.
• Retain accessibility preferences you have selected.

These cookies are only activated after you have given your explicit consent through our preference centre.

6. Analytics & Performance Cookies

Analytics cookies help us understand how visitors engage with the Website by collecting information in an aggregated, statistical form. The data gathered supports decisions about content, navigation design and technical improvements.

Information that may be collected through analytics cookies includes:

• Pages visited and the order in which they were viewed.
• Time spent on individual pages.
• The source through which you arrived at the Website (e.g. a search engine or a direct link).
• Technical information about your device and browser type.
• Error messages encountered during your visit.

Analytics cookies are only placed after you have consented. If you do not accept this category, your visit will not be included in our statistical reports, and this will have no effect on your ability to use the Website.

7. Marketing & Advertising Cookies

Marketing cookies are used to deliver promotional content that is relevant to your interests. They may record your visit to our Website and share that information with our advertising partners so that advertisements for Elvarian Crest Lodge can be shown to you on third-party platforms and websites.

Marketing cookies may be used to:

• Limit the number of times you see the same advertisement.
• Measure the effectiveness of our promotional campaigns.
• Help us understand which channels are most effective in driving enquiries.

Marketing cookies are entirely optional and will not be placed until you give your explicit consent. Declining this category will not prevent you from accessing any part of our Website.

8. Cookie Duration

Cookies can be classified by how long they remain on your device:

• Session cookies — these are temporary files that exist only for the duration of your browser session and are automatically deleted when you close your browser. They are typically used for strictly necessary functions such as maintaining your session state.
• Persistent cookies — these remain on your device for a set period after your session ends, or until you delete them manually. The specific retention period varies by cookie; functional and analytics cookies may persist for a matter of days to several months, while some marketing cookies may remain active for up to twenty-four months.

In all cases we apply a principle of proportionality: retention periods are set no longer than is reasonably necessary for the purpose for which the cookie was placed.

9. Managing Your Cookie Preferences

9.1 Our Preference Centre

When you first visit the Website, a cookie consent banner will invite you to accept, decline or customise the non-essential cookie categories described above. You may revisit and update your choices at any time by accessing the cookie preference centre, which is available through the "Cookie Settings" link in the footer of every page.

Please note that changes to your preferences apply to the browser and device on which you make them. If you use multiple browsers or devices, you will need to set your preferences separately on each.

9.2 Browser-Level Controls

All major browsers allow you to manage cookies through their built-in settings. You can typically:

• View the cookies currently stored on your device.
• Delete some or all stored cookies.
• Block all cookies from being set.
• Block third-party cookies specifically.
• Receive a notification before a cookie is placed.

Guidance on how to manage cookies in commonly used browsers is available through the browser provider's own support pages. Please be aware that blocking strictly necessary cookies through your browser settings may impair the functionality of the Website.

9.3 Withdrawing Consent

You have the right to withdraw consent for optional cookie categories at any time. Withdrawal of consent does not affect the lawfulness of any processing that took place before the withdrawal. To withdraw consent:

• Open the cookie preference centre via the "Cookie Settings" link in the Website footer and deselect the relevant categories; or
• Delete the cookies stored in your browser and, on your next visit, decline the relevant categories in the consent banner.

After you withdraw consent for a category, no new cookies in that category will be set on your device. Cookies already placed prior to withdrawal may remain on your device until they expire or until you delete them through your browser settings.

10. Third-Party Cookies and External Services

Some cookies placed on the Website may originate from third-party service providers whose technologies we may use to support analytics, marketing or functionality purposes. Where such technologies are present, those third parties may process data in accordance with their own privacy and cookie policies, over which has no direct control.

We encourage you to review the privacy and cookie policies of any third-party services you interact with through our Website. Third-party cookies that are not strictly necessary will only be active if you have consented to the relevant category in our preference centre.

We are not responsible for the content or privacy practices of third-party websites that may be linked from our Website. Following a link to another website means you leave our Website, and that site's own policies will apply.

11. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) setting that sends a signal to websites requesting that your browsing activity not be tracked. Because there is currently no universally accepted standard governing how websites should respond to DNT signals, our Website does not alter its behaviour in response to such signals. We encourage you to use our preference centre to exercise specific control over optional cookie categories.

12. Minors and the Casino

The Website is not directed at persons under the age of 18. Our on-site casino facilities are restricted to guests who are 18 years of age or older. We do not knowingly collect personal data from individuals under 18 through cookies or any other means. If you believe a minor has provided us with personal data, please contact us at the address below so that we can take appropriate steps.

13. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in the technologies we use, developments in applicable law or updates to our operational practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, draw your attention to the changes through the Website's consent notice.

We encourage you to review this policy periodically. Continued use of the Website following any update constitutes acknowledgement of the revised policy, subject always to your right to manage your cookie preferences through our preference centre.

14. Contact Us

If you have any questions, concerns or requests relating to this Cookie Policy or the way in which we use cookies on the Website, please contact us:

We will endeavour to respond to all enquiries within a reasonable timeframe.