Our Commitment to Responsible Gambling

is committed to providing a casino environment in which gambling is offered as an enjoyable leisure activity within clearly defined safeguards. We recognise that, for a small number of guests, gambling can become problematic, and we take that possibility seriously. The measures described on this page reflect our commitment to guest wellbeing, community responsibility and the long-term integrity of our gaming facilities.

Our staff are trained to apply responsible gambling principles in every interaction on the gaming floor and to direct guests to appropriate support whenever it may be needed. Responsible gambling is not a peripheral concern for us; it is a core operating standard embedded in day-to-day practice at Elvarian Crest Lodge.

Adult-Only Access

Entry to the casino and all gaming areas at Elvarian Crest Lodge is strictly restricted to guests who are 18 years of age or older. This requirement applies at all times the gaming floor is open, regardless of whether a minor is accompanied by a parent or guardian.

Proof of age may be requested at any point of entry to the gaming floor or at any gaming station within the facility. Accepted forms of identification include any current, government-issued document bearing the holder’s photograph and date of birth, such as a passport, Australian driver licence or state or territory proof-of-age card.

Guests who are unable to produce satisfactory identification on request will be refused entry to or asked to leave the gaming areas. Our team exercises this authority politely and consistently, without exception. If you know or suspect that a person under 18 is attempting to access the gaming floor, please notify a member of staff or the gaming duty manager immediately.

Minors are welcome in designated non-gaming areas of the lodge in accordance with the separate conditions published in our House Rules. They may not enter, pass through or remain in any gaming area for any reason.

Gambling Is Always Optional

The casino at Elvarian Crest Lodge is one of several leisure facilities available to our guests. Gambling is entirely optional. No guest is required or encouraged to enter the gaming floor, and the full hospitality experience of the lodge — accommodation, dining, events and leisure amenities — is available independently of any gaming activity.

We do not offer inducements specifically designed to pressure guests into gambling or to extend a gambling session beyond a guest’s own intentions. Our promotional activity in the gaming space is conducted within the boundaries of applicable Queensland and Commonwealth requirements.

If at any time you feel that you are gambling more than you intended or would prefer not to gamble at all, our staff are available to assist you in stepping away from the gaming floor without any pressure or judgment.

Setting Your Own Time and Spending Limits

One of the most effective ways to keep gambling enjoyable is to decide in advance how much time and money you are comfortable spending and to hold firmly to those decisions before play begins. We actively encourage all guests who choose to use the gaming facilities to approach each visit with a personal plan.

Before You Begin

• Decide on a maximum amount you are prepared to spend and treat that amount as the full cost of your entertainment for the session — not as a starting stake you expect to recover.
• Set a time limit for your visit to the gaming floor and arrange a practical reminder, such as a phone alarm, to signal when that time has elapsed.
• Leave credit cards and accounts you use for everyday living separate from the funds you allocate to gambling. Carry only what you have already decided to spend.
• Consider telling a trusted companion your limits before you begin. Sharing your plan adds a layer of accountability that many guests find helpful.

During Play

• Check your remaining balance and elapsed time at regular intervals rather than relying on the gaming environment to prompt you.
• Treat any winnings as a separate matter from your predetermined spending limit. Winnings do not adjust the budget you set before you started.
• If you reach your spending or time limit, stop play immediately, regardless of the outcome of recent rounds.

Requesting Tailored Limits

Guests may speak directly with a member of our gaming staff or the duty manager to discuss voluntary arrangements that help enforce personal limits during a visit. Where our systems permit, we can assist you in setting parameters on your session activity. Please approach any staff member on the gaming floor to enquire.

Recognising When Gambling May Become a Concern

Gambling is a concern when it begins to conflict with other priorities or causes distress. The following are common indicators that a person’s relationship with gambling may benefit from a fresh look. This list is offered as general awareness information, not as a personal assessment tool.

If any of these patterns feel familiar — whether in relation to yourself or someone you care about — the steps outlined in the following sections of this page may be a useful starting point.

Taking Breaks

Regular breaks from the gaming floor help you maintain perspective, manage your time and spending, and keep gambling in balance with the rest of your visit. We encourage guests to build breaks into their session from the outset rather than waiting until they feel the need for one.

• Step away from the gaming floor at planned intervals — even a short break can help you reassess your session and decide whether to continue.
• Use breaks to check how your actual spending and time compare with the limits you set before you began.
• Explore the broader facilities at Elvarian Crest Lodge during your break. Our non-gaming areas offer a comfortable environment in which to refresh before deciding whether to return to the gaming floor.
• If you feel fatigued, emotionally charged or unsettled during a session, treat those feelings as a signal to pause. Gambling under those conditions tends to produce outcomes that most guests later regret.

Members of our gaming team will never pressure you to return to play following a break. If you find that breaks are not helping you manage your play as you would like, please consider one of the more structured options described below.

Self-Exclusion at Elvarian Crest Lodge

Self-exclusion is a formal arrangement through which a guest asks to refuse them entry to the gaming floor for a defined period or on an ongoing basis. It is the most direct step a guest can take using our own systems to reduce access to gambling at this property.

How to Apply for Self-Exclusion

To commence a self-exclusion arrangement, speak with the gaming duty manager at the property or contact us in writing at info@elvariancrestlodge.com. We will arrange a private meeting at a time convenient to you. No appointment is turned away and no reason beyond your request is required.

During the meeting we will:

• Explain the terms and duration options available;
• Complete the necessary documentation with you;
• Collect identification details so that our team can recognise and act on the exclusion;
• Provide you with a copy of your exclusion agreement for your own records.

What Self-Exclusion Means in Practice

• You will be refused entry to the gaming floor at Elvarian Crest Lodge for the duration of the exclusion.
• If you enter or attempt to enter the gaming floor during your exclusion period, staff will ask you to leave.
• Any gaming-related direct marketing you have previously opted into will be suspended for the duration of the exclusion.
• Self-exclusion through our property applies only to the gaming facilities at Elvarian Crest Lodge. We encourage guests who wish to restrict access to gambling more broadly to make use of state-level exclusion systems that may be available through Queensland gaming regulators.

Duration and Renewal

Self-exclusion periods are available in durations agreed at the time of application. At the end of the agreed period, the exclusion does not lapse automatically without a review process. Before any exclusion is lifted, we will confirm your intentions with you directly. You may also extend or make permanent an existing exclusion at any time by contacting us.

Confidentiality

All self-exclusion records are held in confidence by and used only for the purpose of enforcing your exclusion and maintaining required operational records. We handle this information in accordance with our Privacy Policy, available on this website.

Involving Trusted Contacts

Friends and family members are often the first to notice when gambling is causing problems, and their involvement can be one of the most effective elements of addressing those concerns. If you are worried about the gambling behaviour of someone close to you, or if you would like someone you trust to be involved in your own responsible gambling plan, the following approaches may help.

If You Are Concerned About Your Own Gambling

• Consider speaking openly with a trusted friend or family member about your gambling patterns and the limits you have set for yourself.
• Ask them to accompany you to the gaming floor and to prompt you when your predetermined limits are reached.
• Share this page with them so they understand the tools available at Elvarian Crest Lodge and can support you in using them.
• If you decide to self-exclude, consider telling someone you trust so that they can support your decision and help you maintain it.

If You Are Concerned About Someone Else

• Approach the conversation calmly and without accusation. Express concern for the person rather than judgment of their behaviour.
• Offer to accompany them to speak with one of our gaming staff or duty managers if they are willing.
• Encourage them to use the responsible gambling tools available at the property, including voluntary limits and self-exclusion.
• Seek support for yourself as well. Supporting someone whose gambling has become a concern can be stressful, and assistance is available through community support services in Queensland.

Our gaming duty manager is available to speak privately with concerned family members or companions as well as with guests who are directly affected. You do not need to be the person whose gambling is at issue to seek a conversation with our team.

Responsible Gambling Resources in Australia

is one part of a broader responsible gambling framework in Queensland and Australia. Government regulators and community organisations provide resources, guidance and support that extend beyond what any single venue can offer. We encourage guests and their families to make use of those resources.

Regulatory Framework

The regulation of gambling in Queensland is a matter for Queensland state government authorities, which set and enforce the requirements that all licensed gaming venues must meet. Those authorities publish guidance for consumers on their rights, on complaint processes and on the responsible gambling obligations of venues. If you believe that a gaming venue in Queensland has not met its obligations to you, the relevant state authority provides a formal complaints pathway. You can find information about the applicable authority and your rights as a consumer through general Queensland government websites and official gaming regulation notices.

Support Services

Free and confidential support for people affected by gambling — whether directly or as a family member or friend — is available through community-based services operating across Queensland and Australia. These services offer information, peer support and referral options. Details of current services are accessible through Queensland Health community information channels, community legal centres and local council information points throughout the greater Brisbane region, including Bellbowrie and surrounding areas.

We encourage guests to access these community resources independently of any arrangements made with Elvarian Crest Lodge. Our own responsible gambling measures and any state-level exclusion or support systems complement each other and are best used together.

Useful Steps You Can Take Now

• Search the Queensland Government’s official website for guidance on gambling support services and consumer rights.
• Contact your local council or community centre to ask about gambling support programmes available in the Bellbowrie and western Brisbane area.
• Speak with a trusted person in your life about your gambling and any concerns you have.
• Approach any member of our gaming team at Elvarian Crest Lodge to discuss the options available to you at this property.

Our Gaming Team

All gaming floor staff at Elvarian Crest Lodge receive responsible gambling training as part of their induction and as part of ongoing professional development. That training covers the recognition of signs of concern, appropriate ways to engage with guests who may be experiencing difficulty, and the responsible gambling tools and referral processes available at this property.

Our staff are empowered to:

• Approach guests in a respectful, non-judgmental manner if they observe behaviour that may indicate distress or a loss of control;
• Provide information about responsible gambling tools available at the property;
• Direct guests to the gaming duty manager for a private conversation;
• Facilitate self-exclusion arrangements at any time;
• Refuse service in accordance with our House Rules and applicable Queensland requirements.

No staff member will attempt to persuade a guest to continue gambling, and none will make light of a guest’s decision to step away. If you feel that a member of our team has not met this standard, please raise the matter with the duty manager or contact us at info@elvariancrestlodge.com.

Contact Us Regarding Responsible Gambling

If you have any questions about the responsible gambling measures at Elvarian Crest Lodge, wish to make a self-exclusion application, or want to speak with a member of our team about any concern, please contact us using the details below.

All communications relating to responsible gambling are treated with strict confidentiality. You will be connected with a trained member of our gaming management team who will respond without delay.